Op-ed | MTA showing signs of a strong post-pandemic rebound
These are valid questions, and the most pessimistic among us sometimes suggest that we’re doomed. Not me.
New York City Transit is also crushing it. total transit ridership is 22% higher today than it was a year ago and 87% greater than 2020. Huge progress. But we’re not just waiting for office workers to come back. On-time performance is as high as it’s ever been, and we’ve been working aggressively to enhance service delivery, the measure of how many of our scheduled bus and subway runs actually go out; last month it increased to 92.8% on subways. Customer journey time has also improved to its best number since May 2021, meaning riders are getting where they need to go on-time more of the time.
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