You cannot forcibly install prepayment meters in vulnerable households - it is against the Ofgem rules, says National Energy Action chief executive Adam Scorer. He adds: 'when the rules aren't enforced we get this abomination' KayBurley: 📺 Sky 501
Ofgem, the energy regulator, is launching an urgent investigation into British Gas following allegations the company sent debt collectors who broke into customers' homes to install prepayment meters.
"These are extremely serious allegations from The Times. We are launching an urgent investigation into British Gas and we won't hesitate to take firm enforcement action," an Ofgem spokesperson said. "The energy crisis is no excuse for unacceptable behaviour towards any customer, particularly those in vulnerable circumstances."
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