The woman complained she was forced to pay charges despite qualifying for free childcare
The watchdog said the council did not investigate the complaint properly or make sure it did not happen againA mother who was charged fees despite being entitled to free childcare should be compensated, an ombudsman's report has said.
The ombudsman said the council was at fault as it did not ensure the mother had access to entirely free care.The cost of childcare is a major issue for many families and has prompted protest marches The mother had signed up with the nursery - both of which have been kept anonymous in the report - after qualifying for 22 hours a week of funded childcare.
Additionally, the ombudsman found the council did not try to resolve the mother's complaints or ensure others did not suffer by holding the nursery to its Local Provider Agreement terms. "I now ask the council to consider my report at the highest level to ensure it learns from this complaint so other parents are not disadvantaged in a similar way."
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