The airports were evaluated by looking at six factors, listed in order of importance: terminal facilities; airport arrival/departure; baggage claim; security check; check-in/baggage check; and food…
Sky-high passenger volumes. A shortage of pilots. Weather delays and cancellations.
The improvement is “not totally unexpected,” says Michael Taylor, managing director of travel, hospitality and retail at J.D. Power. The airports were evaluated by looking at six factors, listed in order of importance: terminal facilities; airport arrival/departure; baggage claim; security check; check-in/baggage check; and food, beverage and retail.
Newark logged a score this year of 732, which lags well behind other low-ranked airports, but which is also an improvement from last year’s score of 719.
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