The helpline faces Covid staffing pressures and urges people to treat common illnesses at home.
NHS 24 is urging people to treat common illness at home as it faces its busiest period over the festive season.
Janice Houston, NHS 24 associate director of operations and nursing, said the spread of Omicron had left the service "missing key staff" with people required to self-isolate."This year is exceptional and particularly busy," she said. She said people were "still very worried" about the pandemic and these calls were often about providing reassurance.
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