A new service gives 911 callers in Boulder the option to livestream their phone camera to dispatchers. How it works:
Boulder Police have launched an option for 911 callers to share a livestream of their cell phone's camera with dispatchers. The program is called Prepared 911.
"Somebody will be calling and say 'I see smoke up in the hills.' Then the dispatcher has to work with him to find out: Where are they? Which direction are they looking? It takes a lot of time to figure this out," said Deputy Chief Jeff Long with Boulder Fire-Rescue."When we get phone calls, we're relying upon their perceptions at that moment. They're trying to convey it and communicate it to us over the phone.
"For a long time in my career, we were completely dependent upon the description provided by an individual. That's based upon their perceptions, sometimes their biases, and so there were instances in which it wasn't completely accurate. This gives us a complete accurate picture of what's taking place in real time," he said.
"Individuals, as long as they're in a place where they have a right to be, and they are recording and live streaming it, I don't foresee any legal issues," said Hartcopp.
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