Small-scale testing of the online PIP application service began in January
Personal Independence Payment is a benefit for people aged over 16 and under State Pension age with a disability, long-term illness or mental health condition who need help completing daily tasks inside their home or getting around.
Making an application for PIP starts with a phone call to DWP who will check initial eligibility and then send out a claim form to be filled in. The claimant then completes the ‘PIP 2 evidence form’ and returns it along with any supporting documents, however, that could all be changing and moving online to offer a complete ‘end-to-end digital PIP service’.
In a written response, DWP Minister Tom Pursglove, explained that the PIP application process is kept under “continual review to ensure it meets the needs of claimants and helps the department reach an accurate assessment of an individual’s entitlement”. “Claimants are also kept informed and updated at each stage of the application process, including through our improved text message service.”Top Money Stories Today Mr Pursglove explained: “The programme is introducing a digital end-to-end PIP service, with the initial offering being an online application, which eventually will be available as self-service from gov.uk.”
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