Congressional investigators said in a new report that an increase in flight cancellations as travel recovered from the pandemic was due mostly to factors that airlines controlled, including cancellations for maintenance issues or lack of a crew.
Passengers wait in a security line at Denver International Airport on Wednesday, Feb. 22, 2023.
The Government Accountability Office also said airlines are taking longer to recover from disruptions such as storms. Surges in cancellations in late 2021 and early 2022 lasted longer than they did before the pandemic, the GAO said. Airlines have clashed with Transportation Secretary Pete Buttigieg over blame for high rates of canceled and delayed flights in the past two years. Airlines argue that the government is at fault for not having enough air traffic controllers, while Buttigieg has blamed the carriers. was requested by Republican leaders of the House Transportation Committee.
At the time, airlines were understaffed. The airlines took $54 billion in taxpayer money to keep employees on the job through the pandemic, but they reduced workers anyway by paying them incentives to quit.As travel rebounded, the airlines struggled to replace thousands of departed workers. They now have more workers than in 2019 — and the cancellation rate this year is lower than during the same period in 2019, according to data from tracking service FlightAware.
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