Millions of people claiming Universal Credit need to be aware of a message they may receive from DWP.
New Universal Credit guidance from the Department for Work and Pensions aims to help people recognise whether a call they receive from them is genuine or a scammer trying to trick them into handing over personal or financial information. The DWP telephony systems mean calls from them may display as 0800 numbers, or an unknown number.
In the updated ‘Universal Credit and You’ page on GOV.UK, DWP said: “There are scams preying on people, so do not share information if you’re not sure the call is from DWP. If you are in any doubt, ask the caller to post a specific form of words into your journal so you can be sure it’s us. DWP benefits, including Universal Credit, are set to increase by 6.7 per cent from April 8, however, claimants are not likely to see the full uplift until May as payments are made in arrears. Payments due after April 8 will contain a mix of the old and new rates until a full payment cycle under the new rates has been completed.
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