Train ticket purchases at station offices has dropped by 82 per cent over the past few decades, according to an industry body
A large portion of railway station ticket offices in England will close following an industry announcement.
It is understood train companies across England will begin passenger consultations in relation to the ticket office closures. Meanwhile, trade unions and disability groups have expressed outrage over the move, fearing it could lead to job losses and could neglect some vulnerable passengers.
Neil Middleton, director at pressure group Railfuture, urged the industry to “encourage more self-service but don’t force it”. He said: “If this change drives passengers off the trains, then we’ll all be worse off. “With just 12% of tickets being sold from ticket offices last year, and 99% of those transactions being available on TVMs or online, our proposals would mean more staff on hand to give face-to-face help with a much wider range of support, from journey planning, to finding the right ticket and helping those with accessibility needs.
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