'My dad's body was 'lost' by a funeral firm for four weeks - my mum is broken'
The company assured her father's body would be picked up from the hospital on Tuesday, November 23, to be cremated, but when she called on December 21 she was told “I don’t know where your father is.”she said: "The only thing keeping my mother going was the fact she was going to have my dad's ashes back before Christmas.”"I was hysterical on the phone. I couldn't believe it".
Martine was told that someone would call her back regarding paperwork, which is needed to start the cremation service. “And my father stayed for four weeks in the hospital. Since contacting them again they did not agree that my father’s ashes would be back in four weeks maximum. "To know that your dad has been treated this way – he's just been forgotten by a company that you entrust – it's just so disrespectful to anybody's parents, to anybody's family member.
“And he would have still been there now if I hadn't made that phone call. And the fact that when I did ring they didn't know where he was and I had to tell them where he was."