Staff were seen giggling at wheelchair user Jennie Berry who was left to shuffle up the steps on her bottom, and joking that she 'could use the lift if she wanted' after she finished the 15-minute climb.
Jennie Berry was left shuffling up the stairs at Dalston Junction stationThis is the shocking moment a disabled woman was forced to crawl up a flight of stairs at a London Overground station due to a broken lift.
Station staff were heard joking to Ms Berry that she 'could use the lift if she wanted' at the exact moment she was finishing her 15-minute climb. Assistance only appeared as she was three steps from the top of the stairs, where one man in an orange high-vis jacket could be heard telling the helpless passenger that the lift had been broken for a month, adding 'Didn't you know?'
Ms Berry, 29, who was trying to reach her hotel outside the station on a visit to the capital, said she was most annoyed by the way she was treated by Transport for London staff