LA Metro’s newest hires, Transit Ambassadors, have been praised by many, but some are unhappy and seek to join a union.
Though praised by LA Metro staff, one sector of Metro’s Transit Ambassadors — teams who patrol trains, platforms and buses to make riders feel safer — are unhappy with working conditions and are seeking to unionize.
If a majority votes for the plan, Strive Well-Being must negotiate with the union bargaining team in the future, according to federal and state labor laws. While the ambassadors guide foreign tourists to their hotels or help them find the right trains or buses, the ambassadors also get involved in stickier situations that plague Metro, including assaults and drug usage, Bolanos said. “We were the first ones there when a nurse was assaulted on the Red Line at the Westlake/MacArthur Park train station. She ended up with a black eye,” Bolanos said.
Bolanos said the job has become more intense and more dangerous. Since he started in October 2022, his duties have intensified from greeting passengers and handing out maps to reviving drug users who’ve overdosed on fentanyl aboard a train or in a station. The ambassadors earn $23.50 an hour and about $5 is supposed to be used to find healthcare because health insurance plans are not offered, he said. He also said the ambassadors paid by Strive Well-Being are demanding regular performance reviews so employees can use their reviews to seek raises or promotions, he said.
Because the ambassadors are employed by contractors, and are not employees of Metro, they are not eligible for Metro employee benefits or wages. Metro has said the ambassadors program is a “three-to-five-year pilot program,” technically making the ambassadors non-permanent workers.
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