Forbes partnered with market research company Statista to identify the companies liked best by employees, in our annual ranking of the World’s Best Employers.
The secret sauce of the list’s top 10 is consistency. While some companies received a high score in one or more categories, such as talent development, gender equality or economics, securing a top spot means a corporation has high grades in most categories .Airlines were notoriously an early casualty of the pandemic. “We saw 90% of our revenue drop overnight,” recalls Joanne Smith, Delta’s Chief People Officer.
“I really credit how we were able to make it through to our CEO Ed Bastian, who was wildly focused on our people—truly putting people over profit,” Smith, who’s been with Delta for 16 years, tellsDespite Delta’s workforce being made up of 92% frontline workers, Smith said that in the early days of the pandemic, when not much was understood, the company deployed a flexible sick leave policy for hourly workers.
Smith says Covid was a huge learning lesson in creating virtual connections and establishing processes to contact employees. This was critical when Hurricane Ian hit earlier this month. Delta reached out to 5,500 grounded flight and crew members to ask about their well-being and if they needed anything, and heard back from nearly all overnight. “This is a testament to employees’ level of trust in us, knowing we authentically want to do what we can to help our people,” says Smith.
In 2019 the company wrote its highest profit-sharing check at $1.7 billion, equating to about 10 weeks of additional pay per employee. Though there was no such check for 2020 and only $100 million doled out in 2021 due to pandemic revenue losses, Delta plans to return to “meaningful profit-sharing this year,” says Benjamin Zhang, one of the company’s senior communications managers.
Delta is also committed to growing and fostering diversity. The company offers funds and leaves of absence for employees to learn to fly commercially. Its WING program was created to get more women and underrepresented groups to close equity gaps in aviation jobs.
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