Money Saving Expert issues urgent warning to British Gas customers with smart meters
To avoid inaccurate bills and ensure that customers affected by the glitch aren't being over or under-charged, MSE is recommending that they take regular physical meter readings.
The MSE team said: "When we last contacted British Gas, it told us that it is still receiving people's energy usage and bills should not be affected. "But if you're worried, you can take a reading from your actual smart meter to ensure you know how much energy you should be paying for. "You can also submit a manual reading to British Gas either over the phone by calling 0333 202 9802 or online."In most cases, you'll be able to call your supplier to give them the readings, and in others, you might be able to submit them online or on anIf you have a digital electricity or gas meter, you see a row of six numbers on the display dashboard - five in black and one in red.
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