GP receptionists will stop telling patients to “call back later” under plans to boost face-to-face appointments. Instead, they will have to tell callers that same day how they aim to sort them a bo…
GP receptionists will stop telling patients to “call back later” under plans to boost face-to-face appointments.
Instead, they will have to tell callers that same day how they aim to sort them a booking within a fortnight at the latest.GP receptionists will stop telling patients to 'call back later' under plans to boost face-to-face appointmentsHealth Secretary Steve Barclay is announcing £240million of funding for centres to replace old phonesMinisters want to end the “8am scramble” where people are forced to phone their practice first thing if they hope to see a doctor.
They will be upgraded to either keep callers in a queue or to provide a call-back feature to arrange a slot.
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