John Yuill and Lamara Bell crashed on the M9 and their car was not discovered for three days despite being reported as staff at Police Scotland face major IT issues.
Police Scotland call handlers spent more than half their days battling against IT issues as morale hit “rock bottom” after a merger, a fatal accident inquiry has heard.
“Assumptions” were made about training, the inquiry was told, and “huge and distinct” differences in working practices between the east and west of Scotland presented additional challenges with no national guidance issued. Minutes from a Gold group meeting projected on a screen showed 900 calls were abandoned in the week of April 22.
She said: “Aspire was beset and beleaguered with technical issues including frequent freezing and disconnection of calls. It was a nightmare.Solutions proposed included secondment, overtime and a recruitment campaign, as well as mentoring, the inquiry heard. Top news stories today But Mrs Henderson said she had never seen a “memo, operational order or similar type document” which specified that requirement. She also said she did not know what training was being done in Glasgow.
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