For its loyal customers, Louis Vuitton represents luxury and excellence. However, an experience with a merchandise return put one customer's loyalty to the test. Here's how 7 On Your Side helped the East Bay resident get his money back.
An East Bay father squared off against social media giant Facebook in small claims court Monday -- all over a defective virtual reality headset.
He's shopped around the world for the products and has been treating himself at least once a year with his favorite designer. Troutman used his bonus money to spend more than $4,000 on a Louis Vuitton watch along with a watchband."So the watch was too heavy for my wrist. I have pretty small wrists, as you can see," he said.RELATED:"But there's a problem with the watch band. It's stainless steel and he's like there's scratches on it. I'm like 'really?'" said Troutman.
Troutman described the scratches as something you needed a magnifying glass to see. He suspects the sales clerk possibly may have scratched it when he used a screwdriver to remove a few links. "I was not happy. I had a really long relationship with Louis Vuitton. I bought more things I'd like to admit," Troutman said.
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