Organizations like to think that they are customer focused 👥, but most are not. Here's how to determine whether your organization is customer-centric or internally centric: CustomerCentric DigitalTransformation
as rationale for a decision in your favor. Customers become a smokescreen or proxy for internal power struggles. This turns customer centricity into customer cynicism.Customer centricity is what organizations publicly profess; internal centricity is what most persistently practice. These two are opposites.
Beating out — and looking better than — another group within the organization is more important to your career than beating the competition. Your organization sees such forms of divisional Darwinism orYou think, budget, plan or “strategize” by putting your group first. You are only able to compromise after you are confident your concerns are addressed .
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