A newspaper article about racial discrimination sent shock waves throughout J.P. Morgan, the biggest U.S. lender with 257,000 employees.
J.P. Morgan Chase admitted to failures brought to light in a New York Times article last month and said it had taken a series of steps to learn from the episode.
"It's clear Mr. Kennedy had a terrible customer experience with us," the bank said. "Our review of the matter found there was a series of administrative delays in processing his investments that would have frustrated any client."Spencer Platt | Getty Imagesadmitted to failures brought to light in a New York Times article last month and said it had taken a series of steps to learn from the episode.
"The Times also reported about a client, Jimmy Kennedy, who experienced multiple delays in onboarding, from opening a new investment to transferring money in his account," bank executives said in the letters obtained by CNBC. "It's clear Mr. Kennedy had a terrible customer experience with us. Our review of the matter found there was a series of administrative delays in processing his investments that would have frustrated any client.
Österreich Neuesten Nachrichten, Österreich Schlagzeilen
Similar News:Sie können auch ähnliche Nachrichten wie diese lesen, die wir aus anderen Nachrichtenquellen gesammelt haben.
Verily CEO Andy Conrad's J.P. Morgan 2020 presentation to investors - Business InsiderVerily just presented for the first time at JPMorgan's big health conference. Here's how the CEO of Alphabet's life sciences firm laid out the unusual business to top investors.
Weiterlesen »
JP Morgan beats analysts' estimate for fourth-quarter profit on record Wall Street revenueJ.P. Morgan, the biggest U.S. bank by assets, is the first major lender to report earnings.
Weiterlesen »
JP Morgan beats analysts' estimates as bond trading revenue surges by nearly 90%J.P. Morgan Chase beat analysts’ expectations for Q4 earnings, with profit rising to $2.57 a share vs. the estimated $2.35. Managed revenue climbed 9% to $29.2 billion, compared with the $27.94 billion estimate.
Weiterlesen »
JP Morgan Chase is set to report fourth-quarter earnings – here's what the Street expectsJ.P. Morgan, the biggest U.S. bank by assets, is the first major lender to report earnings.
Weiterlesen »
JP Morgan earnings crush analysts' estimates as bond trading revenue surges by nearly 90%CEO Jamie Dimon said the bank produced record fourth-quarter revenue, aided by the rebound in trading from a challenging period a year ago.
Weiterlesen »
Ashley Hebert Says She Saw Husband J.P. Rosenbaum Cry for the First Time Over Health CrisisIn December, the Bachelor Nation couple announced that J.P. Rosenbaum was diagnosed with Guillain-Barré syndrome, a rare neurological disorder that affects the immune and nervous systems
Weiterlesen »