JUST IN: Starting Aug. 1, JEA will suspend customer disconnections of electric and water service due to delinquent payments and waive newly accrued late fees.
JEA customers having trouble with higher bills during the summer months won’t have to worry about their services being disconnected because of late payments, the utility announced Tuesday.
JEA said it’s offering the relief because of higher utility bills stemming from increased fuel costs and higher consumption during the extreme summer heat we’ve been experiencing.JEA encourages customers to do their best to stay current with their bills, as payments will be deferred, not waived. ”As a community-owned utility, we provide services that are among the top two or three bills our customers pay each month. And summer utility bills can be particularly tough for some,” JEA Managing Director & CEO Jay Stowe said. “We work every day to find ways to help our customers.”Costs are rising in many areas -- rent, gas, groceries -- for consumers throughout the United States. And utility bills typically peak in the months of July and August in Northeast Florida, JEA acknowledged.
Effective Oct. 1, JEA will eliminate the fees customers pay when using a credit or debit card. The utility will absorb these costs imposed by its payment processing vendor.
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