More than 21 million paper tax returns are still waiting for processing by the Internal Revenue Service, as the tax agency struggles to swiftly disburse refunds to American households, according to a watchdog report.
“Unfortunately, at this point the backlog is still crushing the IRS, its employees, and most importantly, taxpayers,” Collins said in her report. “These processing delays are creating unprecedented financial difficulties for millions of taxpayers and outright hardships for many.”The IRS in a statement on Wednesday disputed the advocate’s report, saying that the most recent figures show total paper returns are now down to 19.1 million — compared to 19.9 million at the same time last year.
The IRS faced tremendous challenges during the pandemic, both because much of its workforce went remote and because Congress gave the agency huge new responsibilities for allocating covid assistance. But as those programs have come to an end, tax experts have looked to the agency to restore service in some of its more traditional functions — such as improving the processing of annual taxpayer returns.
The taxpayer advocate’s report documents other shortcomings of the agency. The IRS, for instance, received 73 million phone calls in the 2022 filing season, but only 1 in 10 reached an IRS employee. The number of requests was far lower than last year amid confusion about stimulus checks and other programs, but the response rate was similar.
Mark Everson, who served as the IRS commissioner during the George W. Bush administration and is now vice chairman at the consulting firm Alliantgroup, commended the IRS for swiftly disbursing stimulus checks and President Biden’s monthly child tax credit last year. But Everson said the agency must focus on getting the paper returns processed as soon as possible. House Ways and Means Chair Richard E.
“The service has been clearly unable to dig out of its backlog,” Everson said. “To restore credibility, they need to get this done.”
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