Nearly 20% of CPS Energy customers have overdue bills, and the total cost of outstanding charges has grown since the beginning of the pandemic in 2020.
CPS Energy told KSAT over 200,000 customers are behind on bills with an average outstanding balance of $900.
Deanna Hardwick with CPS Energy said many customers were not paying their electric bills because of the 2020 moratorium during the pandemic and the winter storm surcharge. “We saw, with high gas prices and extreme heat, many people did experience really high bills this year. And there are folks out there that haven’t paid their bills in over six months,” Hardwick said.Jeanette Coates said she had just finished paying off her bill through a payment plan.
“I asked, you know, ‘Is it going to get cut off?’ And they’re like, ‘No, just always pay,’” Coates said. Another customer KSAT spoke with said she struggles to pay her bill as she pays for surgery and car repairs, but CPS Energy said it would work with her.There is a growing number of customers behind on their energy bills. According to data from CPS Energy, in February 2020, the utility reported $36 million in total outstanding bills, but that number now has risen to $207 million.“They work with you. I mean, it was no hassle.
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