'I now know what it’s like to be on both sides of the register and it's truly changed me.'
"I’m not the same person I was before I took my job at the grocery store."
, I thought as the training supervisor showed me how to greet customers, find produce codes and ring items.“Hey, your ring times are a little bit low but we’re going to get them up,” he said, pausing before adding, “But you’re great with the customers.” I stopped listening to what she was saying and instead focused on ringing up her purchases, while I listened for the beeps. I didn’t want to double-scan any items or go too slowly. I could be friendly or I could be conscientious ― I wasn’t capable of both. This, I realized, was the reason for my slow ring times, so I’d have to give the customer less of me and give the scanner more. I couldn’t believe how awful I was at this.
“I’m a writer,” I told a random man one day, though he never asked. He was purchasing an expensive bottle of liquor. “Please don’t put the bread on the bottom of the bag,” he said and returned to his phone call. He never looked at me, not once, throughout the entire transaction. “You OK?” one of my co-workers asked. She had worked her entire career in the store and could tell that I wasn’t remotely OK. “Don’t let the customers get to you,” she said, placing an arm around my shoulder and leading me toward the break room. “There’s free pizza and salad today. You look like you could use some.”
So many of our customers did this without knowing whom they were talking to. And as I handed her the receipt without meeting her eyes, it hurt me to know that I was once one of them. No, I never belittled them or acted rudely, but I did think I was better than them. Maybe it was the education or the house in the affluent town, the one I could barely afford.
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