HP customers complain that their perfectly good printers are now rejecting perfectly good third-party ink.
The customer wrote, “HP has updated their printers to outright ban ‘non-HP’ ink! They no longer show the ‘can’t guarantee quality’ message, but instead cancels your print completely until you [insert] an HP ink cartridge. After contacting HP, they advised ‘this is due to the recent ‘update’ of all printers.’” The post attracted hundreds of comments as others piled in with their own stories and theories for getting around the cartridge ban.
does warn users that non-HP cartridges will not work unless it is validated by the company and “has an original HP security chip or unmodified HP electronic circuitry.” It’s just become increasingly unclear which cartridges are compatible with what models.Before purchasing a non-HP brand cartridge, HP suggests checking with the supplier to ensure that it will work with its printer.
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