Following the recent reports of high water bills in Houston, Public Works officials have responded to the reports.
Public Works said they are aware that some customers have received high water bills after their meter reading devices were replaced.
Officials said over the last several weeks, Houston Public Works installed new meter reading devices in neighborhoods where the previous ones were not working properly. According to a release, officials said the old devices led to some accounts being estimated and charged incorrectly. "We apologize for the stress and confusion among customers who received these bills," said Houston Public Works Director, Carol Haddock. "I want to reassure our customers that we are working proactively to directly contact those who have been impacted, and the department will make appropriate corrections to these accounts.
Houston Public Works is currently operating under a City Council approved program to replace the meter reading devices in specific areas of the city where failure of the devices have occurred. All customers who were affected will be notified once their accounts are corrected and will not incur late fees or experience service interruptions.
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