Highlights from Day 2 of GartnerSC: ✅ How customer-centric SC contributes to growth ✅ SC strategies to manage energy cost, security & decarbonization ✅ 2022 Top 25 North American Programs ✅ Lessons from Top 25 leaders Learn more: SupplyChain
Presented by Beth Coppinger, Senior Director Analyst, Gartner
“Job #1 is to ensure customer satisfaction to mitigate disloyalty. When supply chains deliver high-quality products on time in a convenient way, and resolve issues thoroughly, customers are 30% more likely to repurchase than when the supply chain fails to satisfy.” “The key to driving growth is to combine the capabilities for delivering customer satisfaction with the capabilities to enable the customer. This represents a massive opportunity since most customers today are not enabled, and the range for innovation to gain competitive advantage is extremely wide.”Presented by Sarah Watt, VP Analyst, Gartner
Gartner says supply chain leaders must act now to manage rising energy costs and create competitive advantage. “CSCOs need to proactively ensure their own operational energy security by implementing self-generation projects. They cannot expect to solely rely on the grid as they have done in previous years."
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