SPONSORED: Future Proofing Businesses with Modern Customer Engagement with intercom
No longer is a top-notch product enough to earn the lifelong loyalty of a customer; almost any product or service can be replicated by a fast-acting competitor.
Rather, now more than ever, in today’s highly competitive landscape coupled with a recent economic downturn, customer retention hinges on delivering exceptional, engaging experiences that meet consumers’ unique needs with timely messaging, personalized communications, and consistent interactions across the company.Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Customer Focus.
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