BetterHelp provides millions of Americans with mental health services. A federal agency says the company broke its promise to keep information secure.
The Federal Trade Commission said BetterHelp, a company that provides online mental health services, could have to pay $7.8 million for how it handled customers’ health data.
The FTC is accusing BetterHelp of pushing users to “take an Intake Questionnaire and hand over sensitive health information through unavoidable prompts.” The FTC then said that BetterHelp promised to keep that information secure, but in reality, handed that information to advertisers including Facebook, Snapchat and Pinterest.
One example the FTC cited was in 2017 as it accused the company of uploading the email addresses of 2 million customers to Facebook.
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BetterHelp shared customer data while promising it was private, says FTCBetterHelp sold customer data while promising it was private, says FTC
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