While auto manufacturers and dealers do their best to make sure technicians know how to work on every vehicle that the brand sells, they can't possibly bring every technician up to the knowledge and skill
While auto manufacturers and dealers do their best to make sure technicians know how to work on every vehicle that the brand sells, they can’t possibly bring every technician up to the knowledge and skill level of the company’s top engineers and experts. And, the company can’t put these top experts and engineers at every dealer, either, right?
People do things like this with Zoom meetings all the time, but when you’re doing something as complex as working on a vehicle, it’s hard for the other person to see what you’re doing and to guide you through the process of figuring out what the problem is and fixing it. So, Ford decided to start using a new technology to give another person a first-person view of what the technician sees.
“SWIS definitely helps get our customers back on the road more quickly. We’ve had some wiring situations that we were able to fix in a few hours versus a few days using See What I See and that’s really valuable,” says Susan Padro, Service Manager at Mullinax Ford in Apopka Florida.
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