Carmen Sesin is a reporter for NBC News based in Miami, Florida.
MIAMI — The Medicaid call center in Florida is experiencing long wait times and high rates of disconnection that could be preventing qualifying families from renewing or accessing Medicaid coverage, according to a report by UnidosUS, a national Hispanic civil rights and advocacy organization. Around 1 million people, 17% of Floridians enrolled, have lost coverage since April, which is when the state started redetermining Medicaid eligibility for the first time since 2020.
And for those who speak Spanish, the wait time was 47 minutes, which went down from the hour and 35 minutes people were waiting in July. The Florida Department of Children and Families, which administers the program, didn't immediately respond to a request for comment. Medicaid, which provides health insurance for lower-income people, is mostly administered by states, though the majority of the funding comes from the federal government.
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