At 10:01 p.m. on April 19 when firefighters arrived at the Forest Hills Apartments in Northeast Dallas, flames were already shooting out of a second-floor unit. It turns out the 911 call had actually come in several minutes earlier at 9:52 p.m. So what happened in those roughly nine minutes? Here is what we have learned.
The city of Dallas says a multitude of errors led to a delay in getting firefighters to what became a three-alarm apartment fire last month. The memo outlines a series of failures that led to firefighters not being dispatched until six minutes after the call came in. That's a process that normally just takes a minute or less. Northeast Dallas
It turns out the 911 call had actually come in several minutes earlier at 9:52 p.m. So what happened in those roughly nine minutes? Here is what we have learned. Initially, a dispatcher tried to transfer the call to Dallas Fire-Rescue but could not "due to the extremely heavy call volume in fire dispatch."
Jim McDade with the Dallas Firefighters Association says the failed call transfer to DFR is what started the domino effect. According to the incident report, the call came in at 9:52 p.m. DFR was not dispatched until 9:58 p.m. It was six minutes for what should have taken less than one minute.
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