Across the country, the feds said they’ve heard allegations of movers holding people’s possessions hostage to get more money.
They described schemes that force consumers to pay higher fees, experience delays, or in some cases, not receive their belongings at all.“Our mission is safety,” Administrator Robin Hutcheson said. “We also have a responsibility to protect consumers from this type of fraud.”
Hutcheson has also been a victim of moving scams. She has a personal motivation for what the agency is calling “Operation Protect Your Move.” “There are a few tools we have and the first is what we’re doing right now, which is putting fraudulent companies on notice that we are increasing our investigations and the staff devoted, and our enforcement efforts,” Hutcheson explained. “We’re also doubling the number of staff that we have in order to investigate possible fraudulent companies and also to address the complaints that come in.
You can also look up your mover’s or broker’s registration. Then, check for any complaints against them. “When anybody’s moving, keep a really good inventory of everything you have,” McGovern advised. “Take photos. Take time-stamped photos to show, you know, things show up at your house broken, they weren’t broken when they were moved.”
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