The U.S. Federal Communications Commission authorized phone companies to automatically identify and block unwanted robocalls, acting against what its chairman calls “the scourge of civilization.”
The agency on a 5-0 vote made clear that carriers can act to squelch the stream of robocalls that number in the billions, and rank as a top consumer complaint to federal agencies. Companies can use analytics that home in on sources that emit large bursts of calls, or that place calls of brief duration.
Experts warn that nuisance and illegal callers slinging bogus tax bills and insurance schemes might still find a way to get through. Calls originating from overseas could present a technical challenge. Phone companies won’t be required to take advantage of the call-blocking systems that the FCC is encouraging, and consumers could face fees for using them.
Callers are supposed to get consent before telephoning land lines with a recorded or artificial voice, or before calling mobile phones with automatically dialed or artificial voice messages, according to the FCC.
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