No recovery service turned up despite breaking down at night with their disabled son in the car.
A family was left "petrified" after the RAC failed to attend when their car broke down at night, despite being on a disability priority list.
They managed to manoeuvre the vehicle to the hard shoulder and lifted Karson and his wheelchair over the motorway barriers. Callum tried using an SOS emergency telephone on the motorway, but could not hear the operator clearly. The Smarts were told their car would be returned to them overnight. National Highways said it sent a traffic officer to recover the vehicle at 00:30 BST on Saturday "as the RAC had still not arrived". It took the vehicle to a police garage, which was closed to the public for the Bank Holiday weekend.The following Tuesday, Callum had to take a day off work and make a five-hour round trip in a taxi to collect the wheelchair. Motability paid for this.
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