Here’s what happens to the laptops, smartphones and stuffed animals we leave behind at the airport.
Hornberger and Claro said their job gets easier when travelers put any kind of personalization on their electronics: a sticker, a case or — even better — a name. They will try to reach people whose luggage has a tag with contact information.They inventory much of the property with dates, times and checkpoint location. Travelers who come in can search through glasses, for example, to see if their pair has showed up.
On a recent weekday, Ted Witmer saw how the recovery process worked when he came to the rescue of a friend who flew to Ethiopia and left a laptop behind.“He was seated on the plane about to take off,” said Witmer, who lives about 12 minutes from the airport in Virginia. Witmer found the TSA form online and sent it to his friend to fill out when he landed in Addis Ababa.
The TSA officers said they have witnessed some happy reunions. Claro said she remembered a woman who was waiting outside the office when it opened, hoping to find her son’s lost laptop after he left on an international flight. It was there, and the relieved mom “started crying in the office,” Claro said.
She has also helped people find sentimental items, such as clothing that belonged to a deceased relative.Hornberger once helped rush identification to a man in time for him to board a cruise in Hawaii. That earned him a nice letter of thanks.
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