Eurovision fans have been left crushed after ticket re-selling site Viagogo failed to deliver tickets to the finals, which takes place tonight in Turin, Italy. Among those left out of pocket was Hi…
Among those left out of pocket was Hila from Israel . She ordered four tickets for her daughter’s bat mitzvah at a cost of almost $5,500 in January as well as booking flights, car hire and a hotel room, which amounted to around $2,000.
However on May 13, one day before the Eurovision final, Hila received an email from Viagogo stating: “We are very sorry to inform you that your seller was not able to provide your tickets as originally ordered. Therefore your transaction has been cancelled and you will be refunded the full purchase amount of €5274.39 [$5,491.35].” Viagogo told Hila, who had already arrived in Italy by that point with her husband and children, it would take up to 10 days to receive the refund.
However, on April 24, he received an email from Viagogo saying the seller could not provide the original tickets but they would receive different tickets and a small amount of compensation. Cuesta reluctantly accepted the offer. On May 12, two days before the event, he received a follow-up email saying that no tickets would be provided after all, leaving him “devastated.”
Cuesta and Hila aren’t the only ones furious with Viagogo. A Facebook group titled “Victims of Viagogo” has over 12,000 members from across the world sharing their woes. “I bought 2 tickets to The Eagles at The KFC Yum Center last night,” wrote one fan in Kentucky on May 13. “The tickets were not only no good but to a section that didn’t even exist.”
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