How much has your energy direct debit gone up by?
The watchdog has now ordered all energy suppliers to review the accounts of customers whose direct debit was doubled or more between February and the end of April.
"We know there is some excellent service out there, but we want to make sure that it's consistent and standard across the board. It's clear from today's findings on direct debits that there are areas of the market where customers are simply not getting the service they need and rightly expect in these very difficult times."
On 1 April, yearly bills typically increased by £693 for about 18 million households on standard tariffs in England, Wales and Scotland, a rise of 54%. And some 4.5 million prepayment customers saw an average increase of £708 - from £1,309 to £2,017. "I do feel that given the challenging state of the market, Ofgem needs to resist knocking suppliers, like ourselves, who have survived the market crash and are doing our very best to help customers," he said.
"Ofgem raised just one concern relating to internal documentation. Our direct debit processes are proven to be fair and consistent with no detriment to customers. Ofgem is only serving to create extra anxiety for our customers here, at the worst possible time," a Good Energy spokesman said.
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