Many residents said they felt forgotten about, they lost hundreds of dollars when their food spoiled and most importantly, they want to know how PG&E will keep it from happening again.
Emotions were running high in this meeting as customers expressed their frustration and anger about being without power for nearly three days last month. Many said they felt forgotten about, lost hundreds of dollars when their"Nothing’s going to happen! We have homeless people with no power outside freezing right now, but she goes home every single night, every single night, to a nice house.
"You know $100. I don’t care about the money but the physical and mental damage that people have. How are you going to address it?" said another resident. People also talked about the lack of communication from PG&E in East Palo Alto, saying they never got notices about the outages or accurate updates saying when power would be restored. Some people accused PG&E of not prioritizing East Palo Alto because it’s an underserved, community of color.
"It has been a long time since we’ve had outages of this duration, not in my 14 years at PG&E. There’s something in the weather this year. There’s also a call to us to improve the resiliency of the system and that’s something we’re going to have to be looking at, given the kind of outages we’ve seen," said Johnson. The Peninsula has been hit hard with outages and many people suggested trees be trimmed, and power lines be placed underground.
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