Passports and bank cards arrive weeks late or not at all, amid 'diabolical' Post Office conditions.
Dozens of residents on Landells Road in East Dulwich say they often don't receive post for more than six weeksPeople living in a part of south London are receiving items of post often more than six weeks late, with serious consequences for some residents.
A Royal Mail employee and CWU member who did not want to be named said: "Postmen are being told to leave letters behind and just concentrate on packets. It's a car crash. The atmosphere is toxic. Ms Donnelly lives on Landells Road, which appears to be the worst-hit area with dozens of complaints on that street alone, but there are reported problems over a large part of central Southwark.
"It's a nightmare - you name it, I'm waiting for it," she said. "I was still receiving Christmas cards in March 2022." Ms Hayes says that since the mail for the area has had to come out of a delivery office two miles away, in Peckham, there has been no end of problems, with long rounds for postmen and women and understaffing at the root of the problem.
"Since the pandemic, some bad habits have crept in. Ordinarily, if we don't deliver one day, we should do the next under the universal service obligation - but management aren't interested in fulfilling that basic service now. It's about saving cash, and that's part of the dispute."
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