'I have heard so many disabled people share their frustration and their belief that the train system would be better if we were listened to. The rail network simply doesn’t seem to learn from its mistakes.' ✍️ Melissa Parker for MetroOpinion
As I realised that I would have to go down two lifts and wheel myself along an underground tunnel to the next platform – without the assistance I’d been promised – I felt a wave of dread wash over me.Earlier this year, a return train journey from Leeds to Lancaster turned into one of the worst travel experiences I’ve had and, as a wheelchair user, it’s sadly not an uncommon experience.
After more than six hours of travelling, I was then left in complete darkness as it was now night time, and the train conductor told me that I would have to make my own way to the next platform without any further information. Each time it has happened, I have complained. I have been offered my money back and given an apology – although the apologies feel rather hollow and self-serving.it isn’t about the money. It’s about the fact that disabled people deserve equal access to services – we’re paying customers, and we shouldn’t have to fight to be remembered. It can take hours to book assistance, and it often doesn’t make any difference whatsoever.
And the mistreatment extends further than insincere apologies. Over the years, I have been verbally abused on buses because I’ve asked a driver to lower the ramp. I’m regularly mistreated, grumbled at, and bemoaned because I make a simple request for accessibility.It’s dehumanising – it makes me feel isolated and wary of asking for any help.
There seems to be an expectation that I would wait. As if my time is less valuable than others’, just because I use a wheelchair.
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