There was a risk information on the handling of the pandemic could have been lost, a report says.
The Department of Health has been reprimanded over ministers' and officials' use of messaging apps and private email during the pandemic.
Last year, campaigners brought a case to the High Court, saying these services made it easier to delete information and cover up possible wrongdoing. Using private channels of communication did not in itself constitute a breach of either Freedom of Information or data-protection rules, the report says, if there were "sufficient controls in place" to allow information to be given when requested.The report also questions the security of private messaging channels, while noting instant messaging brought "some real operational benefits" during the pandemic.
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