A Vietnamese restaurant in Cupertino faced backlash on social media over an 18% automatic gratuity applied to tables with parties of one or more.
faced backlash on social media over an 18% automatic gratuity applied to tables with parties of one or more.in the platform's "mildly infuriating" channel, showing a receipt from Pho Ha Noi in Cupertino dated September 8. The receipt indicated an 18% gratuity added to the bill.
A message at the bottom of the receipt read: "18.00% Service Charge Included. For parties of 1 or larger, a 18.00% gratuity is applied automatically. If you have any questions, please speak with a manager," The user wrote in the photo caption, "I’ve seen restaurants include gratuity when it’s a large party but never for parties of 1!"One user in the thread suggested, "I would refuse to pay until they take it off. This is illegal if they did not disclose it up front. Once they take the charge off, leave no tip and pay the tab and never return again."A third user quipped, "Imagine piggy backing off customers to make up for paying staff so poorly.
It remains unclear if the same notice is still prominently displayed at the restaurant. The website does not mention it.that I have read and agree
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