At a lunch for the city’s business and political elite Thursday, CTA President Dorval Carter laid out plans to address unpredictable wait times, crime and so-called ghost buses and trains.
Facing complaints about safety and long wait times, the CTA is planning to change schedules, boost security efforts, and upgrade its bus and train trackers.
The CTA has struggled with complaints about service, safety and conditions as ridership plummeted during the pandemic. In recent months, ridership has been hovering at more than half of pre-pandemic levels.A commuter goes through the turnstiles at the CTA Wilson station in Chicago's Uptown neighborhood in 2017.
Carter’s plan calls for changing schedules to take into account the limited number of operators, a move that could mean “marginally” longer wait times, he said. The changes will be based on existing rider patterns, and are intended to make wait times more consistent and limit the number of large gaps between buses or trains at stations.
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