Total CTA ridership is still only about half of what it was before COVID-19.
CTA ridership in 2022 reached its highest levels since the start of the pandemic, but use of the city's mass transit system is still lagging far behind the days before COVID-19.
"As the region continues to emerge from the pandemic, more people are returning to the office and also finding new opportunities to take public transit – from shorter, neighborhood trips to special events throughout the city," said CTA President Dorval R. Carter, Jr."CTA continues to provide as much service as possible to meet this increasing demand, while also closely watching ridership demand and patterns.
"As transit agencies across the country have experienced, ridership remains below prepandemic levels, due in part to new hybrid work schedules and changes in commuting patterns and demand. But the CTA, like its national transit peers, continues to make investments in improving service, modernizing infrastructure, and improving the customer experience to welcome more customers back to transit," the CTA said in a press release.
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