Coroner slams eight-hour response to 999 call about woman who was found dead
A coroner has slammed a delay that saw it take over eight hours for a police officer to attend at the house of a woman who was later found dead after a worried friend raised the alarm.
However it wasn't until 2:30am in the early hours of the following morning an officer was first sent to the address, the inquest was told. The coroner will now write to the chief constable asking it is made plain in GMP's protocol that calls cannot be transferred to other agencies, something the force accepted was a 'failing' on their part.
Area Coroner Professor Alan Walsh said: "It's such a sad case, where she bereft at times and wanted help, and got help. But then as soon as she's stabilised she wanted to be free. That's, to my mind, the greatest sadness. If she had continued that engagement we probably wouldn't be here today." At 6:09 pm on January 29, Angeline's friend Molly Winder called GMP reporting that she was worried as she had not heard from her for over 24 hours. A log was created at 6:20pm with GMP when it was given the Grade 2 categorisation. Under the force's own policies they were obliged to send an officer to attend the address within one hour of the creation of a log for the call.
"Why would anyone think that's appropriate?" He asked Mrs Quinn. "Or think 'we are so busy let's get rid of this one to NWAS.' That maybe a cynical view but it's one that cannot be completely excluded." The inquest heard that in October 2021, several months after the incident, the average response time for a grade two incident was 17 hours 54 minutes, something the coroner described as "pretty embarrassing", "unbelievable" and "difficult to accept." He asked Mrs Quinn: "That must be embarassing?"
The inquest was told that as of October this year those times had been reduced to two hours 21 minutes. "I believe what they have indicated during the course of the evidence and what was found by the IOPC was there was eight hours between the report of a concern for welfare and a police officer attending. That was simply unacceptable" he said.
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