'I’m pissed about them changing the renewal process without notifying anybody, and also pissed that they are squeezing more money out of residents.'
, who assured me that the city's RPP system had been in need of an automation upgrade and reminded me that the old system had the same restriction, understandably intended to keep the number of permits under control. Still, it would be helpful if the website threw some kind of error message, alerting the user that their application won’t go through under certain circumstances.
But Kuhn dismissed the bugs and mishaps I brought to her as “not uncommon when rolling out a new software system," she said."There is almost always some customization that needs to occur in order for a system to meet a city’s particular business needs, and things are discovered that need to be improved upon.”I’ve now spoken with four permit holders from three RPP zones. Only two received reminder emails prior to their expiration date; most got the “0 days” email that I mentioned.
“I found the new website to be horrible… I just got an email today saying that my order had been canceled because they can’t decipher the insurance card photo I provided. Honestly, I am at my wit's end here,” admitted Jule, who lives in Capitol Hill. Kuhn assured me that there has been no significant increase in parking citations since the new RPP program rolled out at the start of August, but that hasn’t been the case on my block: I hadn't gotten a parking ticket in ten years, and neither had my neighbor who was ticketed while on vacation and unable to upload the required documents...once he learned they were required.
And “get over it” I must. This new, poorly launched RPP system is part and parcel within the odd relationship between resident and city, where the customer is seldom right and customer service is centralized through one huge 311 hub in which few residents have any confidence. We simply can’t expect much from a culture of entitled customer service that’s sure to evolve in a competition-less market.
Österreich Neuesten Nachrichten, Österreich Schlagzeilen
Similar News:Sie können auch ähnliche Nachrichten wie diese lesen, die wir aus anderen Nachrichtenquellen gesammelt haben.
Judge sides with educators, puts brakes on legislature’s state education overhaulThe plan would have created a Dept. of Education and Workforce taking on many of the powers and responsibilities currently held by the state Board of Education.
Weiterlesen »
Weekly economic and financial commentaryUnited States: U.S. Economy Still Resilient, but Headwinds Building It was a relatively light week on the U.S. economic data front. A slate of housing
Weiterlesen »
US scientists need a samizdat, Dems’ ‘green dream’ dilemma and other commentaryIn 2019, Rep. Alexandria Ocasio-Cortez “introduced a congressional resolution advocating a Green New Deal.”
Weiterlesen »
Board of Regents puts UCLA dorm proposal put on holdThe Board of Regents is putting the brakes on plans for new housing plans that would put three students in a room.
Weiterlesen »
US and Russia put boots on the ground in the same countryA joint-exercise between U.S. and Armenian troops had not been affected by the fighting in Nagorno-Karabakh, a U.S. military spokesperson said.
Weiterlesen »
“Swing State” and “Dig” Put Down Roots Off BroadwayRebecca Gilman and Theresa Rebeck use plants as metaphors for human flourishing in their latest works.
Weiterlesen »