Jennifer Burns: 'When we critique our dining experiences online, it is not fair to apply our old standards for eating out without factoring in that new reality.'
A writer suggests offering constructive criticism directly to the restaurateur, rather than snarky reviews online.| March 19, 2023, 2:07 p.m.When we critique our dining experiences online, it is not fair to apply our old standards for eating out without factoring in that new reality. Between staffing shortages and rising prices for ingredients — and the difficulty of passing those costs on to customers — some restaurants are barely staying open.
First, restaurants are usually run on some of the lowest profit margins of any business, so everything has to be near perfect at all times in order to even make a profit. Restaurateurs these days are dealing with the constant necessity of finding good staff. Some live paycheck to paycheck and have other personal challenges, which can affect the day-to-day operations. Yes, that’s true in other sectors of business, but the restaurant and retail, brick-and-mortar businesses have higher costs when those factors arise.
Let’s open our hearts and minds to the current reality when analyzing our experiences, writing reviews and social media posts on restaurants. Let’s promote growth, so more doors stay open for business. Let’s consider the human factor, before immediately jumping to Yelp to write a negative review or post on social media pages.
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