Customers say Ring's lousy security left them vulnerable to cyber-intruders.
The consumer technology industry and the law enforcement community have been on a collision course over consumer privacy for years.
“The challenge for vendors is to strike a balance between customer support and security and privacy,” Krebs says. “A big part of the calculation is how much will increasing security increase the cost of support?” What apparently happened, according to Ring and security experts, is that hackers acquired consumer IDs and passwords by breaching unrelated sites, then tried to see if they’d work on Ring accounts. The process is known as “credential stuffing.”Ring has implied that any success the hackers had was the fault of the Ring customers for failing to observe fundamental password security.
Ring says it has implemented some of these procedures since the credential stuffing was reported. Customers opening new accounts or adding new devices to existing accounts, for example, will henceforth have two-factor authorization turned on by default. The company also began notifying users of access attempts from new devices.
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