The eatery had humble beginnings but has become an international phenomenon.
January 25, 2020, 10:19 AMDin Tai Fung has grown into a food phenomenon with more than 170 locations around the globe.At any given location, time, or day of the week, there is always a long line of customers waiting outside of Din Tai Fung, eager to taste its dim sum-style menu.
With the help of hired chefs, word of the quality of their food soon spread. As the business grew, the couple decided to turn the eatery into a full-fledged restaurant, and they opened the first location in Taipei in 1972. Decades later, Hom has dined in many different Din Tai Fungs all over the world."I am convinced my initial instincts were right on," Hom told ABC News.As Yang gradually took over the business, he helped standardize their food-making process, solidified the brand, and expanded the restaurant into a staple across the globe.
“The timing is very important. If it’s cooked too quick then it’s underdone; if it’s cooked for too long then it will break,” Yang said. If a dumpling breaks, it doesn’t make it to the customer’s table. Beyond a higher-than-average salary, Din Tai Fung provides “all kinds of employee benefits,” including therapists and “activity trainers who provide physical and emotional support for our employees,” Yang said.Front entrance of the first Din Tai Fung restaurant, 1980's, Taiwan.At the same time, the employees go through rigorous training, from learning how to brush their teeth correctly and smile properly to specific phrases to welcome and send off their guests.
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